Our Support Team
Our support doesn’t stop at the sale—we guide you through every step. We assist with site planning, ensure proper installation by certified technicians, and provide complete setup of equipment, including washers, dryers, extractors, and presses. Our experts are available to train your staff on equipment operation, safety protocols, and best practices.
2. Preventive Maintenance Programs
- Scheduled Checks: Follow manufacturer guidelines to inspect door seals, hoses, belts, and lint filters regularly to avoid breakdowns.
- Routine Cleaning: Monthly drum cleanings, weekly hopper and lint-trap clearing, and wiping down door seals keep your machines running smoothly and hygienically.
3. Spare Parts & Inventory Management
We help you maintain a Just-In-Time (JIT) inventory of essential components—seals, filters, belts, valves—so repairs are fast and efficient, reducing system downtime cmmonline.com. All parts are OEM-quality to ensure optimal performance.
Company Representative
4. Responsive Technical Support
- 24/7 Remote Assistance: Immediate troubleshooting and diagnostics via phone, remote access, or email.
- On-site Service Network: Our certified technicians respond promptly to onsite service needs and provide professional repairs and upkeep.
5. Knowledge Resources & Training
- Access online manuals, operation guides, and video tutorials through our portal—similar to industry examples like My Alliance.
- Regular training sessions and webinars ensure your team remains informed on safety, machine handling, and efficiency best practices.
6. Safety & Compliance Support
- Provide guidance on daily safety checks, including ensuring adequate grounding and emissions compliance.
- Maintain maintenance logs and incident reports to support fire safety, insurance audits, and regulatory compliance .
7. Optimizing Operational Efficiency
We help you implement proven strategies—such as standardizing linen loads, optimizing wash formulas, and balancing machine loads—to enhance productivity and reduce operating expenses These efficiency boosts not only save money but also improve throughput and user satisfaction.
Why Choose Our Support?
| Benefit | Description |
|---|---|
| Uninterrupted Operations | Fast parts supply and scheduled servicing prevent costly downtime. |
| Safer Work Environment | Proper training and regular checks reduce accident risks. |
| Lower Costs | Efficient maintenance minimizes repair bills and extends equipment life. |
| Regulatory Peace of Mind | Documentation helps you meet safety, insurance, and fire standards. |
| Expert Guidance | Ongoing access to technical support, training, and best practices. |
Get Started Today
Whether you’re on-boarding new equipment or improving existing processes, our End‑User Support Services ensure your commercial laundry operates smoothly, safely, and cost-effectively. Reach out to schedule your facility assessment, subscribe to a preventive maintenance plan, or register your equipment for instant technical assistance. At CLM, we’re fully committed to delivering all three. Whether you’re installing a new laundry room or upgrading your existing setup, we combine technical excellence and unwavering dedication to your success.